Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201507706

  • Case ref:
    201507706
  • Date:
    January 2017
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C was admitted to the Royal Edinburgh Hospital. She complained that her care and treatment during her two-day admission was not reasonable. She also complained about record-keeping.

Ms C said that during her admission, an earlier misdiagnosis of personality disorder was relied upon and a more recent diagnosis of post partum psychosis (the onset of psychotic symptoms following childbirth) was ignored. Ms C also said that her medical records did not reasonably portray where she wished to go after her discharge.

During our investigation we took independent advice from a consultant psychiatrist. We found no evidence that the board had relied upon the diagnosis of personality disorder that had been previously made, nor that they had ignored the more recent diagnosis of post partum psychosis. We also found that the care and treatment provided to Ms C during her admission was reasonable. Finally, we found that medical records relating to where Ms C wished to go after her discharge were reasonable. We therefore did not uphold Ms C's complaints.

Updated: March 13, 2018