Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201504160

  • Case ref:
    201504160
  • Date:
    May 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    food

Summary

Mr C complained that there was inadequate choice to meet his food preferences in prison. For example, he liked plain food, rather than curried or spicy food. We considered the relevant prison rule about the provision of food in prison and looked at sample menus. The prison also explained how they reach their decisions on food menus. Our conclusion was that the prison had tried to accommodate Mr C's preferences, had not acted outside any relevant policies, and that it would be impractical and financially unviable for them to meet the likes and dislikes of every prisoner. We did not uphold the complaint.

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Updated: March 13, 2018