Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201502424

  • Case ref:
    201502424
  • Date:
    May 2016
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    council tax

Summary

Mr C complained to us that the council had failed to keep accurate information about his council tax account. During our investigation, Mr C did not respond to our attempts to contact him about an offer the council had made to try to resolve the complaint. We had no option but to close our file on his case.

Related reading

Updated: March 13, 2018