Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201403993

  • Case ref:
    201403993
  • Date:
    May 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C complained that the Scottish Prison Service (SPS) were unreasonably holding him back from progressing to less secure conditions, and that they had not dealt with his complaints about progression properly. After investigation, we concluded that although Mr C was understandably keen to progress as quickly as possible, his case was being managed appropriately in line with the relevant guidance and taking account of all relevant evidence and information. We also concluded that the SPS had dealt with Mr Cs complaints appropriately. We did not uphold the complaints.

Related reading

Updated: March 13, 2018