Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201508395

  • Case ref:
    201508395
  • Date:
    June 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C complained that his prospects of parole from prison were being hampered by delays in accessing relevant courses that he required to progress. However, our investigation showed that the Scottish Prison Service (SPS) were acting in line with their national policy in relation to the timetable for allocating him to any appropriate courses. In other words, there was no evidence the SPS were acting wrongly, so we did not uphold his complaint.

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Updated: March 13, 2018