Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201507635

  • Case ref:
    201507635
  • Date:
    June 2016
  • Body:
    Aberdeenshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    secondary school

Summary

Ms C, who is a GP, complained that the council failed to communicate with her about their handling of a child protection matter that she had raised with a head teacher. We found that the council had acted reasonably in referring Ms C to the body leading the investigation and that their approach to information sharing was in line with the guidance. We were satisfied that in the circumstances the council were correct not to share information not least because it was not clear why Ms C wanted it or what the information would be used for.

We found that the council had responded in a timeous way to Ms C’s complaint. Although Ms C felt that the council should have continued to engage with her further correspondence at the end of the complaints process, we did not agree, not least because the prospect of resolving matters to her satisfaction was remote.

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Updated: March 13, 2018