Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201405212

  • Case ref:
    201405212
  • Date:
    January 2016
  • Body:
    Perth and Kinross Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    primary school

Summary

Ms C complained to us about a meeting that the council had held about her son. She said that the minutes of the meeting were inaccurate and she wanted them to be destroyed.

During our investigation, the council told us that they had destroyed the minutes and that the only copies that now remained were held by us and their complaints team. They also confirmed that the minutes had not been sent to Ms C's son's new school. When we discussed this with Ms C, she confirmed that this resolved her complaint and, in view of this, we closed her case.

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Updated: March 13, 2018