Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201601679

  • Case ref:
    201601679
  • Date:
    December 2016
  • Body:
    University of Stirling
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    accommodation

Summary

Mr and Mrs C complained that their daughter (Miss A) was not provided with reasonable university accommodation for her specific health needs when she needed to move flats during term time.

The university provided Miss A with a flat which they said was suitable for her. However, they did accept that they did not have relevant information about Miss A's requirements available to them when they checked the accommodation system because of an issue with information-sharing between departments. This has subsequently been resolved. The university worked hard to find alternatives for Miss A and support her through other services. For these reasons we did not uphold the complaint.

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Updated: March 13, 2018