Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201508242

  • Case ref:
    201508242
  • Date:
    December 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C complained about the management by the Scottish Prison Service (SPS) of his progression to less secure conditions. In particular, he stated that the Parole Board for Scotland had decided a plan for his progression to the less secure conditions but that this had been disregarded by the SPS.

The Parole Board for Scotland make decisions on whether to release a prisoner, not on sentence management, which is reserved for the SPS. In Mr C's case, we found no evidence of fault in the SPS's handling of his progression to less secure conditions.

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Updated: March 13, 2018