Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201507840

  • Case ref:
    201507840
  • Date:
    August 2016
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained that a hospital unreasonably delayed communicating an abnormal microbiology report to the relevant consultant.

We were satisfied that Mr C had a more appropriate remedy for his complaint and we considered that it would be reasonable for Mr C to use this remedy rather than SPSO. We decided to discontinue our investigation into Mr C's complaint.

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Updated: March 13, 2018