Thursday 22 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201500303

  • Case ref:
    201500303
  • Date:
    September 2015
  • Body:
    North Ayrshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mrs C complained that the council had not taken reasonable steps to repair defects with her windows. Mrs C had new windows fitted in late 2012. Since early 2013 she had reported problems with the windows. Each time she did, the council arranged for a joiner to visit and fix the window if necessary. There was no evidence that following those visits Mrs C had reported the fixes had not worked. Therefore, we did not uphold this complaint.

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Updated: March 13, 2018