Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201407585

  • Case ref:
    201407585
  • Date:
    November 2015
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Upheld, recommendations
  • Subject:
    repairs and maintenance

Summary

Miss C complained to the council about damp in her house. Following an inspection, the council advised that they would engage a damp-proofing specialist to remedy the potential failure of a damp-proof course and potential rising damp. The council did not do this within a timescale Miss C considered reasonable and she raised her complaints with us. We found that there had been a delay in engaging a specialist and that this was caused by an administrative oversight. Given this, we upheld the complaint.

Recommendations

We recommended that the council:

  • apologise to Miss C directly for the unreasonable delay in the engagement of a damp-proofing specialist.

Related reading

Updated: March 13, 2018