Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201407367

  • Case ref:
    201407367
  • Date:
    November 2015
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Mr C is self-employed, running a small business from premises next to his home. He complained that Business Stream pursued him for charges for water and waste water services, despite his business premises having no water or sewerage facilities.

We did not issue a finding on this complaint as it was resolved to Mr C's satisfaction following a review of their previous position by the water authorities concerned.

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Updated: March 13, 2018