Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201407295

  • Case ref:
    201407295
  • Date:
    November 2015
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Mr C complained about business water charges for his workshop. His workshop was located on the grounds of his domestic property, with no water services connected, and Mr C did not use water in his business. Mr C said he was already paying for the water to his domestic property through council tax, and should not be liable for separate water charges for his business, which did not use water. We discussed Mr C's complaint with Scottish Water and Business Stream, who agreed to cancel the charges. As the issue was resolved by the authority, we did not make a decision on this complaint.

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Updated: March 13, 2018