Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201406949

  • Case ref:
    201406949
  • Date:
    November 2015
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Ms C complained to us that Business Stream had unreasonably billed her for water charges for a property that was vacant. Ms C had subsequently sold the property. In response to our enquiries on the complaint, Business Stream said that after considering the circumstances of the case, they would be willing to close Ms C's account and withdraw all charges. Ms C confirmed that this resolved her complaint and, consequently, we closed the case.

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Updated: March 13, 2018