Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201402187

  • Case ref:
    201402187
  • Date:
    March 2015
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
  • Subject:
    repairs and maintenance

Summary

Ms C, a council tenant, complained to us about the council's handling of repairs to her bathroom. She said there were delays in carrying out the repairs and that she had experienced poor communication with the council and contractors. She also said the contractors caused damage to her house while carrying out the repairs.

We asked Ms C for more information to help us investigate this. However, she then told us that she had paid private contractors to repair the damage and wanted to withdraw her complaints. In accordance with Ms C's wishes, we stopped investigating and closed our file.

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Updated: March 13, 2018