Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400869

  • Case ref:
    201400869
  • Date:
    July 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    progression

Summary

Mr C complained to us about the Scottish Prison Service (SPS)'s handling of the programmes he needed to complete in prison before he could be considered for early release. However, Mr C was freed from prison whilst we were investigating his complaint and did not provide us with a contact address. Although the SPS provided a contact address, Mr C did not respond to our attempts to contact him there, and we had no option but to close our file on his case.

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Updated: March 13, 2018