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Decision Report 201402605

  • Case ref:
    201402605
  • Date:
    February 2015
  • Body:
    Dumfries and Galloway Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, recommendations
  • Subject:
    policy/administration

Summary

Some years ago, Mr C received a lifetime ban from council facilities. He complained to us that this was unfair, and that the council had a duty to provide him with access to such facilities.

We upheld his first complaint, as our investigation found that the council should have offered Mr C a date when the ban would be reviewed. We noted that the council had agreed to meet Mr C to review the ban and that they had noted the gap in their policy, and were also reviewing this. However, we saw no evidence to suggest that the council had a duty to provide Mr C with access to leisure facilities, and did not uphold this aspect of the complaint.

Recommendations

We recommended that the council:

  • provide us with a copy of the updated policy, considering the failings identified; and
  • apologise to Mr C for the failings identified.

Related reading

Updated: March 13, 2018