Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201401224

  • Case ref:
    201401224
  • Date:
    October 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, action taken by body to remedy, no recommendations
  • Subject:
    progression

Summary

Mr C, who is a prisoner, told us that the Scottish Prison Service (SPS) were preventing him from progressing within the prison system towards parole by requiring him to do unnecessary courses. The courses in question were agreed by the SPS at a meeting that took account of an assessment that a prison psychologist had carried out. Mr C's complaint was that the assessment was not done properly.

We explained to Mr C that it was for the SPS, not us, to decide what courses a prisoner should undertake. Our role in his complaint, therefore, was to consider whether the psychologist had appropriately followed the relevant guidance.

Our investigation showed that the psychologist had not fully followed the guidance when doing her assessment, so we upheld the complaint. That did not mean, however, that the conclusions of her assessment were wrong - it simply meant she had not fully followed the guidance when assessing Mr C.

However, the SPS themselves had already identified the shortcomings before Mr C complained to us and had put them right by arranging another assessment by a different psychologist. This was then considered at another SPS meeting (where it was agreed that Mr C should do the coursework agreed at the earlier meeting). Therefore, we made no recommendations for further action.

Updated: March 13, 2018