Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201401009

  • Case ref:
    201401009
  • Date:
    October 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    downgrading

Summary

Mr C, who is a prisoner, complained that the Scottish Prison Service did not follow procedures when they downgraded him from less secure conditions to more secure. During our investigation, Mr C told us that he was applying for legal aid for judicial review of the prison's actions in relation to the matter he had complained to us about. We cannot investigate complaints if they are the subject of legal action. In view of this, we closed Mr C's complaint. However, we told him to contact us again if his application for legal aid was unsuccessful.

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Updated: March 13, 2018