Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201401999

  • Case ref:
    201401999
  • Date:
    November 2014
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C complained to us that when she attended A&E at the Royal Infirmary of Edinburgh with sciatica (back and leg pain caused by irritation or compression of the sciatic nerve) she was not provided with appropriate care and treatment and had to take a taxi home at her own expense.

We took independent advice from one of our medical advisers, who looked at Ms C's medical records. We found evidence that Ms C had been properly assessed and that she was given pain relief, with appropriate advice to seek further medical assistance should her condition deteriorate. Our adviser said that there was no clinical reason to admit Ms C to hospital at that time. There was nothing showing that Ms C had raised concerns with staff about getting home from hospital and we took the view that the board's response about being unable to refund her taxi fare was reasonable.

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Updated: March 13, 2018