Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201304563

  • Case ref:
    201304563
  • Date:
    May 2014
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    No decision reached
  • Subject:
    complaints handling (incl social work complaints procedures)

Summary

Mrs C complained on behalf of her son that the council had decided to discontinue their consideration of the complaints that she had submitted.

During our consideration of the matter we obtained information from the council and, based upon this, we decided it was not appropriate for us to consider the matter further.

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Updated: March 13, 2018