Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201301084

  • Case ref:
    201301084
  • Date:
    May 2014
  • Body:
    West Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C represented a number of people at a planning appeal hearing after the council issued a planning enforcement notice about advertising hoardings that they said had been erected without permission. He said that as part of that hearing, the council deliberately misled the Scottish Government's Directorate for Planning and Environmental Appeals with regard to the number of enforcement notices served, and also about their own policy on the sponsorship of roundabouts. He thought that this incorrect information may well have prejudiced the outcome for his clients.

During our investigation, we obtained independent advice on this complaint from one of our planning advisers. The investigation found that while internal email exchanges were confusing and conflicting about the number of enforcement notices served, there was no evidence of a deliberate intention to mislead, as Mr C had suggested. We accepted that the emails concerned represented council officers' reflections in the aftermath of the planning hearing but before a decision had been given. They were not intended to contradict the council's formal position but were made in anticipation of a possible finding against the council and what might then have to be addressed. Although we did not make any formal recommendations, we did point out to the council that this presented a confusing picture and that their policy should be clear to the public.

Updated: March 13, 2018