Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201302765

  • Case ref:
    201302765
  • Date:
    July 2014
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Upheld, no recommendations
  • Subject:
    incorrect billing

Summary

Mr C, who is the chair of a museum, complained that Business Stream consistently invoiced the museum incorrectly for water costs. Business Stream acknowledged that this was the case and explained that they had taken steps to correct the error and adjusted the billing to ensure that the museum were not financially penalised for their mistakes.

We considered the information provided by both parties and, on the basis that Business Stream had repeatedly failed to invoice the museum correctly, we upheld the complaint. As, however, they had now corrected the billing, had acknowledged and apologised for their mistakes and had ensured that the museum had not lost out financially, we made no recommendations for further action.

Related reading

Updated: March 13, 2018