Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201102206

  • Case ref:
    201102206
  • Date:
    January 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Orderly room hearing

Summary
Mr C, who is a prisoner, complained about the process followed by the adjudicator at his orderly room hearing. He said evidence put forward by him was ignored and his witnesses were not called.

Following our enquiries with the SPS, we were satisfied the adjudicator applied and followed the proper process prior to reaching his decision at Mr C's hearing and we did not uphold the complaint.
 

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Updated: March 13, 2018