Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100793

  • Case ref:
    201100793
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, action taken by body to remedy, no recommendations
  • Subject:
    other

Summary
Mr C complained that a prison staff member sometimes attracted his attention by calling to him by his surname, when other prisoners were addressed by their first and second names. It turned out that the prison had already taken action on this by advising the staff member to use both names and by co-ordinating all their prisoner lists, to ensure that all lists contained both names. We upheld the complaint on the basis that the prison had acknowledged fault. As they had already taken appropriate action, however, we had no recommendations to make.
 

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Updated: March 13, 2018