Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201100791

  • Case ref:
    201100791
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    No decision reached
  • Subject:
    policy/administration

Summary
Mr C was to have parole from prison. However, when that was withdrawn at short notice, the various people involved in the arrangements did not know about it, even though he himself had been told. He wanted us to arrange a written reply about this from the prison. We arranged this and closed Mr C's case as we had found a practical settlement of the complaint, on the basis that we had arranged what he had asked for.
 

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Updated: March 13, 2018