Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100724

  • Case ref:
    201100724
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, action taken by body to remedy, no recommendations
  • Subject:
    disciplinary charges; orderly room proceedings

Summary
Mr C complained that after an orderly room hearing the adjudicator did not inform medical staff of his cellular confinement, contrary to rule 119(3) of the prison rules. We upheld the complaint, although we made no recommendations as the prison had already acknowledged that the process in place did not comply with rule 119(3) and taken action. We commended the SPS for recognising their error, apologising to Mr C and taking action to prevent a similar situation occurring again by making changes to the orderly room paperwork. There was nothing more that we could achieve by pursuing the complaint further.
 

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Updated: March 13, 2018