Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

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Decision report 201100642

  • Case ref:
    201100642
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, action taken by body to remedy, no recommendations
  • Subject:
    sentence planning

Summary
Mr C complained that there had been unreasonable failings in respect of a case conference which a prison held to discuss his future. The investigation established that there had been some failings. The main one was that Mr C had not been given notice of the case conference, which meant he had not had time to prepare or to invite a family member to be present. We considered that, on balance, the failings were not unreasonable. In particular, the prison had provided good reasons why they did not give notice on this occasion. The prison were also taking action to improve the notice aspect of case conferences. We also considered that the other shortcomings did not add up to unreasonable failings. On balance, therefore, we did not consider there were enough grounds to uphold Mr C's complaint.
 

Updated: March 13, 2018