Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201100627

  • Case ref:
    201100627
  • Date:
    September 2011
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    noise pollution

Summary
Mrs C raised complaints with the council about alleged noise nuisance from a nearby leisure facility on several occasions. The council were unable, for various reasons, to assess whether a statutory nuisance occurred, but they approached the leisure facility informally about the complaints that Mrs C had made. After this the council were able to attend whilst the alleged nuisance was ongoing. Their assessment was that it did not constitute noise nuisance.

Mrs C complained to the council that they had not taken reasonable action. The council gave their view that they had and provided an explanation of how they had arrived at this view. Mrs C was dissatisfied and raised her complaints with the SPSO.

We considered that the council's actions had been reasonable in the circumstances and, therefore, did not uphold the complaints.
 

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Updated: March 13, 2018