Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100554

  • Case ref:
    201100554
  • Date:
    September 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    prison wages, withheld wages

Summary
Mr C complained that two weeks wages had been withheld from him. When he raised a complaint with the prison, he was initially told that he was due a repeat wage, however, he was then told that this was not the case and that the prison were following their policy. When we investigated this the SPS explained that the repeat wage only continued until a work party was allocated. Their earnings policy is that wages depend on performance, contribution and productivity. When a prisoner is first inducted, they are placed at the lower end of the pay scale, which is what happened to Mr C. Because of this we did not uphold his complaint although we noted that the prison's response to the complaint could have been clearer.
 

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Updated: March 13, 2018