Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100869

  • Case ref:
    201100869
  • Date:
    October 2011
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    No decision reached
  • Subject:
    complaints handling (including appeals procedures)

Summary
Mr and Mrs C complained of shortcomings in the handling of their complaint at various stages of the council's complaints procedure.

Their complaint was under investigation by the council and Mr and Mrs C complained that they had been directed to our office to pursue the matter. We made enquiries to the council, who agreed to include Mr and Mrs C's complaint in their ongoing investigation, and so we closed the file.
 

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Updated: March 13, 2018