Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100421

  • Case ref:
    201100421
  • Date:
    October 2011
  • Body:
    The Moray Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    sales and leases of property including excambions

Summary
Ms C made a complaint about a statement made by a council officer in a committee meeting with councillors. The statement was that there was an imminent announcement which could influence the committee's decision. Ms C claimed that the council was unable to substantiate the statement and that it had misled councillors.

Following review of the relevant paperwork, the webcast of the council meeting and the council's responses to Ms C's correspondence, we decided that it was reasonable for the council to have expected that the announcement may have contained information that could have influenced the councillors' decision and we could understand why, in the circumstances of the case, the council would want to ensure that they made their decision having considered all the available information. Therefore, we did not uphold Ms C's complaint.
 

Updated: March 13, 2018