Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100283

  • Case ref:
    201100283
  • Date:
    October 2011
  • Body:
    West Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary
Mr C complained that the council had decided against proceeding with a traffic regulation order (TRO) to restrict parking following a committee meeting where only objectors to the proposed order were allowed to address the committee. He was of the view that supporters should also have been allowed to present their case to the committee and should be advised of their right to do so.

The statutory framework under which TROs operate sets out the procedure which must be followed by a council when considering implementation of a TRO. It is these regulations which require that objectors have their concerns considered by the council. It does not require that similar consideration be given to supporters of a TRO. Although supporters of a TRO could attend an open committee meeting such as this one, under the terms of the council's standing orders, there is no requirement for them to be allowed to be heard.

 

Related reading

Updated: March 13, 2018