Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101139

  • Case ref:
    201101139
  • Date:
    November 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, action taken by body to remedy, no recommendations
  • Subject:
    Legal Correspondence

Summary
Mr C, who is a prisoner, complained that the Governor's response to his complaint was unreasonable. Mr C complained about a member of staff opening his legal mail and also about a member of staff throwing away stamps that had been used on a parcel sent to him.

After making enquiries with the prison, we were satisfied the issues raised by Mr C in his complaint to the Governor were investigated properly. The Governor asked an appropriate manager to speak with Mr C and the members of staff involved. The manager also took steps to remind staff of the proper process when handling stamps that have been used on correspondence or parcels sent to prisoners. In light of this, we did not uphold Mr C's complaint.

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Updated: March 13, 2018