Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201101010

  • Case ref:
    201101010
  • Date:
    November 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Progression

Summary
Mr C, who is a prisoner, complained because he was unhappy with the decision taken by the prison to delay his transfer to a National Top End (NTE). NTE is a less secure prison environment that life or long term prisoners will progress to after they meet certain criteria for a period of three months due to adverse intelligence. Mr C said that the evidence used by the prison to support the decision did not justify the decision and so the decision was unfair.

Our enquiries confirmed that the prison took the decision not to transfer Mr C to a NTE following consideration of relevant information (intelligence). We found no evidence of maladministration and did not uphold this complaint.

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Updated: March 13, 2018