Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201100893

  • Case ref:
    201100893
  • Date:
    November 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Complaints Handling

Summary
Mr C complained that the Scottish Prison Service's (SPS) final decision on his complaint was unreasonable. Our investigation concluded that the SPS had appropriately looked into the matter raised and gave Mr C adequate detail and explanation about their findings and their decision.

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Updated: March 13, 2018