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At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

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Decision report 201005058

  • Case ref:
    201005058
  • Date:
    June 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    prisoner privileges; buying goods

Summary
Mr C was transferred from one prison to another. He complained that, although he was allowed to buy certain items while in the first prison, he was not allowed to do so in the second prison. We could only look at the way in which prison staff considered his request, as it is not for the Ombudsman to tell a prison what they should allow people to buy. When we looked at the response from the prison authorities, we found that they had explained why they did not add these items to the list of acceptable purchases. We were satisfied that they had carefully considered the request and given Mr C reasons why it was not granted.

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Updated: March 13, 2018