Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201005369

  • Case ref:
    201005369
  • Date:
    July 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Progression

Summary
Mr C complained about delay in progressing through his prison sentence. He had been told that he would be put forward for progression by a particular time but this had not happened. We considered whether there had been an unreasonable delay in him being put forward for progression. We did not uphold his complaint because, while there had been a delay, it was not unreasonable. The initial delay had been caused by further information being requested and a further delay had been caused by an operational decision to stop admissions to the prison he was to progress to because redevelopment work was ongoing. Mr C had been offered the opportunity to be put forward to progress to another prison but had refused.

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Updated: March 13, 2018