Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision report 201005069

  • Case ref:
    201005069
  • Date:
    July 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Clothing

Summary
Mr C, a prisoner, complained because he was cold going to work and exercise. He said there were no jackets available and that it was the Governor's duty to make sure there was proper clothing available for prisoners in line with Prison Rule 27. The prison confirmed that new jackets were available but were being stamped before use, and that meanwhile prisoners could ask for additional clothing or request to use their own jackets. In bringing his complaint to the SPSO, Mr C said the new jackets were unsuitable for all outdoor weather and also that the jackets were only to be used for exercise. Our enquiries found that the jackets were a kagoule type and were shower proof. We therefore considered that the prison had made adequate arrangements to provide Mr C with the relevant clothing.

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Updated: March 13, 2018