Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201003970

  • Case ref:
    201003970
  • Date:
    December 2011
  • Body:
    Aberdeenshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application (complaints by opponents)

Summary
Mr C complained about the council's handling of an outline planning application for a crematorium. Mr C disagreed with the decision and maintained that the council had not taken his representations against the application into account.

He also complained that the environmental issues in relation to the crematorium had not been properly considered and was aggrieved that the council's Transportation and Infrastructure Service had altered their position on the width of the carriageway.

Our investigation did not find any fault on the part of the council in processing the application.
 

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Updated: March 13, 2018