Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision report 201003787

  • Case ref:
    201003787
  • Date:
    August 2011
  • Body:
    West Dunbartonshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Claims for damage, injury, loss

Summary
An MSP complained to us on behalf of two constituents who said that works carried out by the council to a neighbouring flat, which required the temporary disconnection of the mains water supply, damaged the valves controlling the water pressure in their homes. The council told us that the water supply was turned off as an emergency and no advance notice could be given. It was clear that the council had investigated the complaints and found no evidence that the drop in water pressure was as a result of anything they had done. We did not uphold the complaint as there was no evidence of fault in the way the council handled the matter.
 

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Updated: March 13, 2018