Following a multi-year project of extensive consultation and co-design, we can now share our new Child Friendly Complaints Handling Process Guidance. The guidance is intended to sit alongside the Child Friendly Complaints Handling Principles, to provide detailed best practice guidance on how to deliver the Model Complaints Handling Procedure in a way that meets children’s rights under the UNCRC.
By taking an approach of focusing on core principles supported by best practice guidance, we hope to provide public bodies with the flexibility to continue with existing local good practice, whilst also providing detailed step-by-step guidance for those who would find it useful.
View the Child Friendly Complaints Handling Process Guidance.