Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

British Sign Language Plan 2025-2031 Public Consultation

The British Sign Language (Scotland) Act 2015 requires certain bodies, including the Scottish Public Services Ombudsman (SPSO), to produce a British Sign Language (BSL) Plan every six years. 

The SPSO has now launched a public consultation for the draft British Sign Language Plan 2025-2031  to gather feedback from stakeholders on our Plan. We are keen to hear from BSL users, charities and anyone else who may want to access our service and uses BSL.

Please fill out the survey here: https://forms.office.com/e/CADWgV3N5z. The deadline for feedback is 12:00 15/07/2025.

If you have any queries about the consultation or require a BSL translation of the consultation, please contact ISE-communications@spso.gov.scot. 

 

Updated: October 8, 2025